TrackIR disables mouse & keyboard, does not work

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echostar7
Posts: 1
Joined: Sun Aug 04, 2013 11:59 am

TrackIR disables mouse & keyboard, does not work

Post by echostar7 »

I plugged in my trackIR 5 today to play some arma 2, and as soon as I launched the TrackIR 5 software my mouse and keyboard lights go off, and they become unresponsive. the only way to get my mouse and keyboard back is to do a restart.

also, the trackIR is not working during this whole process, in trackclip mode the IR lights dont come on, and if I switch the settings before I plug in the trackIR and set to trackclippro mode
it will not "see" my trackclippro right in front of it.

please help I have no idea whats wrong with my trackIR5!!!

I am running TrackIR 5 5.2.200
Windows 7 x64
GTX 470
Intel i5 3570k
8GB ram
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackIR disables mouse & keyboard, does not work

Post by NaturalPoint-Dustin »

Hello,

I believe this is a hardware issue with your computer. The LED lights on the TrackClip are not driven by software. Have you reinstalled TrackIR? Could you test with a different computer? Please let me know.
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
PMIK
Posts: 1
Joined: Sat Sep 07, 2013 4:33 am

Re: TrackIR disables mouse & keyboard, does not work

Post by PMIK »

I had exactly the same problem and it drove me crazy until I figured out what to do.

It appears the Trackir5 was conflicting with my USB mouse. I simply used a USB/PS2 adapter to plug my mouse in via the USB port and viola! it works perfectly.

I've started playing some rise of flight with the trackir and I LOVE IT! :mrgreen:
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackIR disables mouse & keyboard, does not work

Post by NaturalPoint-Dustin »

Hello,

Thank you for the workaround.
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
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