Bought one over the weekend but still no reply from support on order change via the helpdesk or email. I want to add Trackclip Pro onto my purchase without paying extra for shipping.
Please respond ASAP.
Ticket Ref: 3606
Order Number
#69743
Order change
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NaturalPoint-Dustin
- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: Order change
Hello,
I apologize for your delay in response by our support team. We are not open on the weekends and this was handled first thing Monday morning. Have a great day.
Regards,
I apologize for your delay in response by our support team. We are not open on the weekends and this was handled first thing Monday morning. Have a great day.
Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Re: Order change
I must say I'm impressed with the support provided by email and helpdesk. Item was shipped on 27th of August and reached my doorstep on 30th. That was like 12493 km or 7763 miles covered 
. The product is of good quality especially the Trackclip Pro. Just plug TIR5 into your PC and play the game and no further setting is needed. Thank you.
. The product is of good quality especially the Trackclip Pro. Just plug TIR5 into your PC and play the game and no further setting is needed. Thank you.-
NaturalPoint-Dustin
- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: Order change
Hello,
I am very happy that everything was resolved with efficiency. Please let us know if you need further assistance.
Regards,
I am very happy that everything was resolved with efficiency. Please let us know if you need further assistance.
Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav