forums.naturalpoint.com

Hi JeDi, I appreciate you bringing this to our attention. Could you confirm which version of the Camera SDK you were using when the roundness value was working correctly? And which version you were using when you first noticed it was always reported as "0"? This will help us identify where...

Hi ColeHarry, Are you getting this same 0x80070666 error? If so, this is likely related to the current Microsoft Visual C++ Redistributables (MVCR) installation on the PC. Did you try my above suggestions, but it still is giving you that error? Our developers are looking to see if there is some solu...

Hi Nexaus, Thanks for confirming the issue is still occurring. I spoke with another TIR support person and they said they've seen the 0x80070666 error before. The error code 0x80070666 typically occurs when installing the Microsoft Visual C++ Redistributable package. This error usually means that an...

Hi mfishco, Thanks for reaching out. I think we've seen other users with this issue and it might be caused by improper or unsuccessful uninstall. Note, if you run the installer again for the currently installed version then it gives you an option to uninstall. This might be a safer method for uninst...

Hi Nero, Thanks for reaching out. Can you try the following steps: 1) Save a copy of this TrackIR 5 folder to some other folder in file explorer: "C:\Users\<username>\AppData\Roaming\NaturalPoint\TrackIR 5" 2) Now, delete the TrackIR 5 folder inside of AppData. 3) Then, if you haven't inst...

Hi demagogue, Thanks for reaching out. Sorry to hear that the new device is giving abnormal behaviors. -What version of TrackIR are you running? -Are you using the TrackClip markers? Do you have the TrackClip option enabled in the software? This is a Tracking Target button found under the Basic Sett...

Hi Keisentraut, thanks for bringing this up. That's interesting the behavior of the tracking seems to fail like shown in the video. Note, if you right-click in the viewport you should be able to set the viewport from "3D View" to "Camera View". In this view we can see what marker...

Hi everyone, We recently released version 5.5.2. This should have fixed some issues with how the 5.5.0 or 5.5.1 installers failed to update certain files. However, if just installing 5.5.2 still does not solve the issue then please try the following steps: 1) Save a copy of this TrackIR 5 folder to ...

Hi rolivaresf, We've tested DCS and MSFS2020 on our side and these seem to be working successfully for us in the latest version of TrackIR 5.5.2. Can you try the following instructions?: We recently released version 5.5.2. This should have fixed some issues with how the 5.5.0 or 5.5.1 installers fai...

Hi everyone, We recently released version 5.5.2. This should have fixed some issues with how the 5.5.0 or 5.5.1 installers failed to update certain files. However, if just installing 5.5.2 still does not solve the issue then please try the following steps: 1) Save a copy of this TrackIR 5 folder to ...