forums.naturalpoint.com

Hello RickJamesBitch,

Our development team is currently busy with other projects. In the meantime, please use 5.4.2, as that should not have the jittering issue that some users are seeing with the 5.5.3 software.

Kind Regards,

Hi scotttaylor, Is the camera itself affected, or only the TrackClip Pro? You can try plugging the TrackClip Pro into a different USB power source (even a battery pack or USB power block (like the ones used by cell phone chargers). If the TrackClip Pro is indeed still failing, a replacement TrackCli...

Hi scotttaylor, There are a few possible reasons this could be happening. One is that your computer's settings may allow it to turn off USB ports to save power. You can try these steps to change this setting: Right click on the start menu and select Device Manager. Locate Universal Serial Bus contro...

Hi Oliver, Thank you for sharing those findings. I checked with our development team, and neither of those settings are being used by the current software, so they can be ignored. They do not believe that those settings will have any impact on the jittering issue experienced while using 5.5.3. Kind ...

Hello Doulocracy, What settings are you using for Speed? If you right click and select camera view, you should be able to see the three dots. How far do you turn your head before the problem occurs? When you turn your head, do they stay green or turn red? Are there any other stray light sources (whi...

Hello Wores1972,

Our development team is aware of the issue, so they will likely resolve it in a future software release. In the meantime, 5.4.2 seems to be a better option for users sensitive to jittering.

Kind Regards,

Hi peafowl, The "Exclusive" check box makes the currently selected profile the one that will be used regardless of which game is launched. If you want to have different profiles for each game, that checkbox should be left unchecked. I'm not sure why there would be an issue with the light f...

Hello bigmarty,

Where are you getting a message that says "USB device not recognized"? Does Device Manager show "This device is working correctly" for the TrackIR5 under NaturalPoint Devices?

Kind Regards,

Hi giarardkeith, The issue you are having is different than the one TonyMiller had. The error 0x8007066 may be related to the C++ Redistributables version that you currently have installed not being compatible with the TrackIR software. If you are using version 5.5.3 of the TrackIR software, please ...

Hi Oliver Official,

Our team is aware of this issue and hopes to address it in a future release. In the meantime, you can try either using a higher smoothing value (i.e. 10) or revert to version 5.4.2.

Kind Regards,