forums.naturalpoint.com

Hi Knarley Bob, I just wanted to post a follow up on your forum post. You reached out to using the contact form, and we were able to resolve the issue you were having by unchecking the checkboxes for specific axes and saving the profile. You were also able to assign the profile to a specific game on...

Hello PilotGuy9853, I would recommend right clicking on the main grid and selecting Camera View - that should give you a larger view of what the camera is actually seeing. When everything is working normally, you should see three green dots that represent either the TrackClip reflectors or the Track...

Hello Kn0cker, The most common reason you may be experiencing this issue is that either the TrackIR software or the game may be starting with Administrative privileges while the other is not. I would make sure that both are starting with or without those privileges (for example, you can right click ...

Hi jussi57,

Thank you for confirming that. The issue usually stems from only one of the programs being run as an Administrator, so switching to neither running as Administrator may work as well.

Hi AndrewGP, Are both the TrackIR software AND American Truck Simulator running as Administrator? When you start ATS, does the TrackIR software list as the title at the top of the TrackIR software (under the serial number and profile)? Does the right LED on the camera turn green? If so, then the iss...

Hello Bikewer22,

Have you tried switching to Camera View in the TrackIR software to see if the reflectors or LEDs on your TrackClip (or Tracklip Pro) are being detected when you are looking down?

Kind Regards,

Hello BalazovicL, Have you verified whether the camera is detected in the TrackIR software (i.e. does it list the serial number from the TrackIR in main software window) and whether it is detected in Device Manager (check under NaturalPoint Devices > TrackIR 5)? If it is not detected, then try conne...

Hello Loup de mer, Did you purchase the unit directly from TrackIR or through one of our resellers? If you purchased from TrackIR's website, please fill out the Help form (https://www.trackir.com/help) and select "Replacement parts request or returns." If you purchased through a TrackIR re...

Hello Richiss,

You can reach out to our Sales team using the webform (https://www.trackir.com/help) - make sure you select Sales or Order Inquiries as the Request Type. Alternatively you may wish to purchase through one of our dealers in your region: https://www.trackir.com/dealers.

Kind Regards,

Hi davigt, The way that TrackIR connects to each game uses a developer ID. Sometime developers reuse an existing ID rather than creating a new one. Black Shark is the name of some of the games in the DCS series. I'd suggest reaching out to the DCS developer to see if they want to update the name ass...