forums.naturalpoint.com

Hi baron556, Do you see the red dots in the middle of the camera while the software is running? If not, then try toggling between the TrackClip Pro and TrackClip options. The red dots should be present if TrackClip is selected but they should go away if TrackClip Pro is selected. You can also verify...

Hi Marct,

Are you running both the TrackIR software and the simulator either with or without administrative privileges?

Kind Regards,

Hi mcritzman, It sounds like there may be an issue with the ntdll.dll file. You may want to try the suggestions in these posts: https://forum.falcon-bms.com/topic/22995/track-ir-5-crashing-on-start/19 https://www.avsim.com/forums/topic/637266-intermittant-ntdlldll-crash-after-hitting-ready-to-fly/ K...

Hi mcritzman, I would make sure you have updated your graphics card driver as sometimes this error can be related to a graphics card issue. I would also make sure you have the correct versions of the C++ Redistributables. For 5.4.2, you may need this one: https://www.microsoft.com/en-us/download/det...

Hi Colin,

I'm glad to hear that you got everything working. Happy gaming!

Hi Colin, The only other thing you may want to try is launching both TrackIR and X-Plane without TrackIR privileges. If it still isn't working, you may need to reach out to X-Plane's developer to see why this isn't working. It sounds like the TrackIR software is working normally, but it isn't connec...

Hello colin866,

First, make sure you are launching TrackIR first and then X-Plane 12. You may need to launch both with administrative privileges so that they can communicate correctly. When you launch X-Plane, does the green light on the right side of the camera turn on?

Kind Regards,

Hello mcritzman,

Have there been any recent changes to your computer, such as new Windows updates or updated video drivers?

Kind Regards,

Hello mcritzman,

Would you please share any details about the error message you are getting when the software crashes? You might be able to find details about the affected .dll or process by looking in Windows Event Viewer.

Kind Regards,

Hi Tyrion, Is your TrackIR connected directly to a USB port on your motherboard? We do not recommend using USB hubs or extenders. You may also need to modify your computer's settings to ensure that the computer isn't turning off power to the USB port: 1. Right click on the start menu and select Devi...