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Hello bonzatkb, NaturalPoint / OptiTrack is looking into how to make improvements on the TrackIR product line. A wireless TrackClip Pro seems like a great suggestion. While progress has gone more slowly than expected, we are optimistic that we will be able to make improvements sometime soon. In the ...

Hi siport, Thank you for clarifying the issue you are having. This is a Windows error that usually indicates a missing or corrupted file. I would first try reinstalling the C++ Redistributables, including this version: https://www.microsoft.com/en-us/download/details.aspx?id=40784. Make sure you ins...

Hi rbb57, From reviewing other posts, it seems that there is a limit to how far you can turn your head and still have the TrackClip Pro detected correctly. You should be able to compensate for this by adjusting the speed setting or the curves so that you can get a larger motion in game with a smalle...

Hi siport,

Can you describe the issue you are having, as it may be different from what neo_razgriz described. There are a few different issues that can prevent TrackIR from starting correctly, and each has its own symptoms.

Kind Regards,

Hello homerunhallock, We are not able to see the image - you may need to put it on a hosting site and then provide a link to it. I suggest that you close the TrackIR software, navigate to C:\Users\[username]\AppData\Roaming\NaturalPoint\TrackIR 5\ and open Settings.xml with a text editor. You should...

Hi sunflower36002,

Were you able to manually assign the drivers for the Unknown Device? If not, can you test the unit with a different computer?

Kind Regards,

Hi doctor, I apologize for the delayed response. I looked into this further, and I found this link with instructions on several methods to allow the computer to restart putting up the "This app is preventing restart" roadblock: https://www.partitionwizard.com/partitionmagic/this-app-is-pre...

Hi brianschweiger, If you change the viewport to Camera view, do you see any red spots or splotches? If so, those represent light interference. You will need to identify the source (for example, sunlight) and then block the stray infrared light source. You can also try adjusting the Light Filter Thr...

Hi JonB,

TrackIR definitely works on Windows 10. I see that you had an issue with this last year, and I made some suggestions: viewtopic.php?p=79979#p79979. Please let me know if you still need assistance.

Kind Regards,

Hello brianschweiger,

Do you see the same stuttering and jittering in just the TrackIR software, before you launch your game? Does it happen even when using the included profiles (i.e. Default, One to One, and Smooth)?

Kind Regards,